Privacy Policy
This policy is for ADVISING FINANCIALS PTY LTD ("we", "us", "our"), who is considered an Australian Privacy Principles (APP) entity, as defined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Who Are We?
We are finance brokers. We provide "Credit Assistance" when we suggest or assist you to apply for a particular credit contract with a particular credit provider, or suggest you remain in a particular credit contract. We have access to a panel of financiers and offer a variety of finance and insurance products, both consumer and commercial, tailored to suit our customers' needs and objectives.
What Personal Information Do We Collect?
Personal Information (PI) is information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples include:
- Name, signature, residential, business or email address, telephone number, date of birth, bank account details and expenditure details
- Employment details such as business address, contact details, job title and salary
- Credit report information such as credit history, credit accounts, repayment history, inquiries, defaults and bankruptcy
How We Collect Your PI
In the majority of cases, we will collect your PI directly from you when you apply for a finance and/or insurance product. Where you consent, we can also collect your PI from third parties such as employers, accountants, banks or referrers.
Why We Collect and How We Use Your PI
We collect your PI to provide you with finance and/or insurance products you have requested. We collect and store information about you subject to Australia's privacy and credit reporting laws including the Privacy (Credit Reporting) Code 2024. If we proceed with providing finance products to you, we will hold your PI for a period of seven years after the finance contract has ceased.
We disclose your PI to the following, including but not limited to: financiers, insurers, credit reporting bodies, your employer/bank/solicitor/accountant to verify information, and the supplier of the asset being purchased.
Direct Marketing
We may use your PI for the purpose of marketing additional products or services. If you do not wish to receive marketing material, you can opt out at any time by contacting us and we will update our records within 30 days.
Cross-Border Disclosure
We operate in Australia, however we may share your information with organisations outside Australia with whom we have contractual arrangements. These countries include Germany, New Zealand, United Kingdom, Philippines, India, Singapore, Japan, Malaysia, Vietnam and the United States of America.
Government-Related Identifiers
As part of the finance application process, we may collect government-related identifiers including Driver's Licence numbers, Passport numbers, and Tax File Numbers. We take all reasonable steps to permanently de-identify any Tax File Number.
How We Keep Your PI Secure
We take the security of your PI seriously. Safety measures include: confidentiality agreements for employees and representatives, document storage security policies, security measures for access to our systems, only giving access to PI to authorised staff, premises security, and electronic security systems including firewalls and data encryption.
Accessing and Correcting Your PI
If we hold PI about you, we must provide you with access upon request. If you believe the PI we hold about you is inaccurate, out of date, or incomplete, please contact us and we will update it.
Making a Complaint
If you believe we have not handled your PI in accordance with this policy or the APPs, please contact us:
By telephone: 0451 585 430
By email: info@assetq.com.au
By post: 7/1 Evergreen Mews, Armadale VIC 3143
Most complaints can be resolved on the spot or within days. If we are unable to resolve within 30 days, we will advise you of the reason for the delay and provide a date when a decision can be expected.
Responsible Lending Information
Responsible Lending Obligations
As an authorised credit representative, we are committed to meeting responsible lending obligations by ensuring that any credit product recommended to a consumer is suitable for their financial situation and objectives. This involves:
- Making reasonable inquiries into the consumer's financial situation, needs, and objectives
- Verifying the consumer's financial situation where necessary
- Assessing whether the proposed credit contract or consumer lease is not unsuitable for the consumer
By providing these services, we aim to help consumers make informed decisions about their credit options and ensure that they receive credit products that are appropriate for their needs and circumstances.